University of Central Florida 1010
1010
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Computer Services and Telecommunications
Service Desk
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About Us

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About Us:
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bulletOur Promise:

  • To become the focal point for the University's computing needs by delivering exceptional customer service and support in a timely manner.
  • Treat all customers with professionalism and courtesy, while expediting service request.
  • Assist the customers with all their University computing needs and network problems efficiently and effectively using the most advanced tools.

bulletOur Method:

  • Answer each call with a friendly and courteous greeting to enhance customer service.
  • Create a remedy tracking ticket for every call, ensuring that the customer's request will be expedited and escalated to the proper department in a timely fashion.
  • Ensure proper staffing coverage by analyzing call-tracking data to monitor trends and peak call times.

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