To become the focal point for the University's computing needs by delivering exceptional customer service and support in a timely manner.
Treat all customers with professionalism and courtesy, while expediting service request.
Assist the customers with all their University computing needs and network problems
efficiently and effectively using the most advanced tools.
Our Method:
Answer each call with a friendly and courteous greeting to enhance customer service.
Create a remedy tracking ticket for every call, ensuring that the customer's request will be expedited and escalated to the proper department in a timely fashion.
Ensure proper staffing coverage by analyzing call-tracking data to monitor trends and peak call times.
Our Promise: